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Port Boulogne Calais

Quality safety Environment policy

CERTIFICATIONS

 

Port Boulogne Calais has embarked on an ambitious certification programme in ordre to garantee the best quality service to our customers while ensuring the sustainability of our activities and the well-being of our teams

 

Since May 2019, it has been the only European port to meet the standard of its management systems in terms of Quality, Environment, Health and Safety at Work and Food Safety in all its activities and sites.

 

Port Boulogne Calais has chosen to have a half-yearly rather than an annual audit to ensure the continuous improvement of its organisation to provide the best service to its customers and partners.

 

The Port is committed to a new approach in order to obtain the ISO 50 001 standard relating to energy management, subject to major ecological challenges.

  • ISO 9001

Quality of service: Meeting your expectations Improving quality of service

Download IS0 9001 certificate

 

  • ISO 14001

Controlling the impact of our activities on our work environment. The Port of Calais has been certified PERS ECOPORTS (Port Environment Review System) since 2010, as a reward for its efforts in the area of sustainable development. It was the first French port to obtain this certification.

Download ISO 14001 certificate

  • ISO 22000

Food safety: Ensuring the integrity of your products through our services

 

Download ISO 22000 certificate

  • ISO 45001
    Health and safety: Carrying on our business safely

Download ISO 45001 certificate

 

 

COMPLAINTS

 

Port Boulogne Calais has undertaken a continuous improvement initiative.

 

In order to continuously improve our services, our personnel are attentive to any comments or complaints you may have. They will make every effort to provide you with a fair and reasonable response.

 

Complaints will be processed by a member of the team by chronological order of receipt.

 

To avoid any doubt or misinterpretation of the complaint or the response we provide, all communications will be in writing.

 

The time required for a response may vary depending on the complexity of the research. However, we undertake to respond to you, in all cases, within a maximum period of twenty-eight working days.

 

Refer to the Contact/Complaints section

 

TO CONTACT US

  • By mail

BOULOGNE CALAIS PORT

Customer Satisfaction

285 Avenue du Mérite Maritime

CS 90283

62105 CALAIS Cedex

FRANCE

 

An acknowledgment of receipt will be sent within three working days notifying you that your letter has been received.

 

  • By email

Your complaint can be sent by email:

satisfaction@portboulognecalais.fr

 

  • On line

Refer to the Contact/Complaints section